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Customer Service


Is something not quite right?

You're the reason we're here!

So if you have any questions, comments, or problems... or if something just isn't quite right, please feel free to contact us.

  • Our E-Mail Address: service@tqsmart.com

    This is the fastest and easiest way to reach us. We normally respond to emails within 1 hour between 9 to 4 Pacific Time! 99.9999% of all issues are immediately resolved via email. If you need to speak to us, simply email your phone number and we will call ASAP.

  • Please include all details for your call, name, the reason for a call, nature of the help you need, etc. We want to help but you need to help us help you!

    We check messages at the end of the day. We usually return calls in 2-3 days. For immediate response, your best choice is to email us.

  • Our Mailing Address: PO Box 580126 North Palm Springs, CA 92258-0126

Our normal business hours are Monday thru Friday, 9:00 AM to 4:00 PM, Pacific Time/California USA

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